PropFolio (“PropFolio,” “we,” “us,” or “our”) operates this website and related online services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our Service.

By using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please discontinue use of the Service.

Information We Collect

To provide and improve our Service, we may collect information that you voluntarily provide to us, including but not limited to:

• Name;

• Email address;

• Telephone or mobile phone number;

• Mailing or postal address;

• Appointment and scheduling information;

• Information submitted through contact forms, applications, surveys, or other forms;

• Communications you have with PropFolio;

• Information necessary to provide requested services; and

• Other information you voluntarily choose to provide.

We may also automatically collect certain information when you use our Service, as described below.

How We Use Personal Information

We may use the information we collect to:

• Provide, maintain, and improve our Service;

• Respond to inquiries and customer support requests;

• Schedule and manage appointments;

• Send appointment confirmations, reminders, and service-related communications;

• Send SMS messages when you have expressly opted in to receive them;

• Process requests and transactions;

• Communicate with you about our services;

• Personalize and improve your experience;

• Analyze website usage and Service performance;

• Detect, prevent, and address fraud, security incidents, and technical issues;

• Comply with applicable legal and regulatory obligations; and

• Perform other purposes disclosed to you at the time information is collected or with your consent.

SMS and Mobile Information Privacy

PropFolio respects the privacy of information associated with SMS communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information, including phone numbers and SMS opt-in information, will not be sold, rented, or shared with third parties for their own marketing purposes.

We may share information with service providers and subcontractors when necessary to provide or support our services, including customer support, communications, scheduling, technology, and SMS delivery.

SMS opt-in data, consent information, and mobile phone numbers will not be shared with third parties for marketing or promotional purposes.

Information may be disclosed when necessary to comply with applicable law, respond to legal processes, protect our rights or safety, prevent fraud or abuse, or provide services you have requested.

SMS Communications

If you voluntarily opt in to receive SMS messages from PropFolio, we may use your phone number to send service-related text messages, including appointment confirmations, reminders, scheduling updates, rescheduling notifications, and customer support communications.

Message frequency may vary.

You may opt out of SMS communications at any time by replying STOP to the number from which you received the message.

For assistance, reply HELP.

Message and data rates may apply depending on your mobile service provider and plan.

Consent to receive SMS messages is not a condition of purchasing any goods or services from PropFolio.

Log Data

Whenever you visit or interact with our Service, we may automatically collect information sent by your browser or device, commonly referred to as “Log Data.”

Log Data may include:

• Your device’s Internet Protocol (“IP”) address;

• Browser type and version;

• Operating system;

• Pages or features of our Service that you access;

• Date and time of your visit;

• Time spent on pages or features;

• Referring and exit pages;

• Device identifiers; and

• Other diagnostic, usage, or technical information.

We may use this information to analyze trends, administer the Service, improve website functionality, troubleshoot technical problems, and maintain security.

Cookies and Similar Technologies

Our Service may use cookies and similar technologies to collect information and improve your experience.

Cookies are small data files that may be stored on your device when you visit a website. They may be used for purposes such as:

• Maintaining website functionality;

• Remembering preferences;

• Understanding how visitors use our Service;

• Measuring website performance;

• Improving our services; and

• Supporting analytics and other legitimate business purposes.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of portions of the Service.

Service Providers and Third Parties

PropFolio may use third-party companies, contractors, and service providers to assist with operating and improving our Service.

These providers may perform services such as:

• Website hosting;

• Customer support;

• Appointment scheduling;

• SMS and communications delivery;

• Data storage;

• Analytics;

• Payment processing;

• Information technology;

• Security; and

• Other services necessary to operate our business.

These service providers may have access to personal information only as reasonably necessary to perform services on our behalf and are expected to handle that information in accordance with applicable privacy and security requirements.

We do not authorize service providers to use personal information provided to them for their own independent marketing purposes unless otherwise disclosed to you or permitted by applicable law.

Disclosure of Personal Information

PropFolio does not sell personal information for monetary consideration.

We may disclose personal information when reasonably necessary:

• To provide services you have requested;

• To our service providers and contractors;

• To comply with applicable laws, regulations, subpoenas, court orders, or legal processes;

• To protect the rights, property, or safety of PropFolio, our users, or others;

• To detect, prevent, or investigate fraud, security incidents, or unlawful activity;

• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction; or

• With your consent or at your direction.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

Deletion of Personal Data

You may request deletion of personal information that PropFolio maintains about you, subject to applicable legal and regulatory requirements.

To request deletion of your personal information, please contact us using the contact information provided at the end of this Privacy Policy.

Upon receiving a deletion request, we may take reasonable steps to verify your identity before processing the request.

Where applicable and legally permissible, we will delete or anonymize personal information within a reasonable period after verifying the request.

Certain information may need to be retained when required or permitted by law, including information necessary for legal compliance, fraud prevention, security, dispute resolution, accounting, or other legitimate business purposes.

Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal information using commercially reasonable measures, we cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to websites, applications, or services operated by third parties.

If you follow a third-party link, you will be directed to a website or service that is not operated or controlled by PropFolio.

We encourage you to review the privacy policies and terms of any third-party websites or services you visit.

PropFolio is not responsible for the content, privacy practices, security, or policies of third-party websites or services.

Children’s Privacy

Our Service is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information from our systems.

If you believe that a child under 13 has provided us with personal information, please contact us so that we can investigate and take appropriate action.

Where required by applicable law, we will comply with additional requirements concerning the collection of information from minors.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of certain personal information;

• Request information about how your personal information is collected and used;

• Opt out of certain communications or processing activities; and

• Exercise other rights provided by applicable privacy laws.

To exercise an applicable privacy right, please contact us using the information below.

We may need to verify your identity before completing certain requests. Your rights may be subject to exceptions and limitations under applicable law.

Changes to This Privacy Policy

PropFolio may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

When we make changes, we will post the updated Privacy Policy on our website and update the Effective Date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Changes become effective when posted unless otherwise stated.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

PropFolio

Phone: +1 (305) 229-1779
Email: info@propfoliom.com

For SMS-related privacy requests, you may also contact us using the same information above.

By using our Service, you acknowledge that you have read and understood this Privacy Policy.