Propfolio Management, LLC (“Propfolio,” “we,” “us,” or “our”) operates propfoliom.com (the “Website”) and provides property management services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use:
propfoliom.com (public Website)
https://easypmportal.com/ (private consumer and tenant portal, the “Portal”)
Any other websites, applications, or services that link to this Privacy Policy (collectively, the “Service”).
CT International is an affiliated company that may support certain operational, administrative, or technology functions for Propfolio as described below.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, do not use the Service.
1. Information We Collect
We collect information in three ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.
A. Information You Provide
Depending on how you interact with the Service, you may provide:
Identity and contact data: name, mailing address, email address, phone number
Property/tenancy data: rental application details, lease information, maintenance requests, move-in/move-out records, communications
Payment data: bank account details or card information (collected and processed by our payment processors; we generally do not store full payment card numbers)
Account credentials: usernames, passwords, security answers for the Portal
Any other information you submit: forms, surveys, uploaded documents, messages, or customer support requests
You are responsible for ensuring the accuracy of the information you submit.
B. Information Collected Automatically (Log Data)
When you visit our Website or Portal, our servers and analytics providers may automatically record:
IP address, device identifiers
Browser type/version, operating system
Pages viewed, time/date of visit, time spent
Referring/exit pages
Clickstream and basic usage analytics
C. Information From Third Parties
We may receive data from:
Property owners/investors who engage us to manage a property
Screening providers (credit, background, eviction history), where permitted by law and authorized by you
Payment processors confirming transaction status
Service vendors supporting the Portal, maintenance, communications, or compliance
2. How We Use Information
We use Personal Information to:
Provide and manage property management services, including leasing, rent collection, maintenance, inspections, renewals, and owner reporting
Operate the Portal, verify identity, and secure accounts
Process payments and transactions
Respond to requests, communications, and customer support
Send service communications, including notices about leases, rent, maintenance, policy updates, or required legal disclosures
Improve our Service, troubleshoot, analyze usage, and develop features
Comply with legal obligations (housing laws, tax, accounting, regulatory requirements)
Protect against fraud, abuse, or security incidents
We do not sell your Personal Information.
3. Cookies and Tracking Technologies
Cookies are small data files stored on your device. We use cookies and similar technologies to:
Keep you logged in (Portal)
Remember preferences
Understand usage and improve site performance
Support security and fraud prevention
You can control cookies through your browser settings. If you disable cookies, some parts of the Service may not function properly.
4. Sharing and Disclosure of Information
We only share Personal Information as needed to run our business and provide services. This may include sharing with:
A. Service Providers
Third-party vendors who perform functions on our behalf, such as:
Portal/hosting and cloud providers
Payment processors
Maintenance and repair vendors
Communication platforms (email/SMS)
Data analytics and security providers
Screening and compliance services
They may access Personal Information only to perform contracted services and must protect it.
B. Affiliated Company — CT International
We may share information with CT International as an affiliate supporting administrative, technology, or operational functions. CT International is obligated to handle data consistent with this Privacy Policy and applicable law.
C. Property Owners / Clients
If you are a tenant or applicant, we may share relevant information with the property owner/investor we represent, including rental applications, lease compliance, payment history, and maintenance records.
D. Legal / Safety Requirements
We may disclose information if required to comply with law, court order, subpoena, regulatory inquiry, or to protect rights, safety, or property of Propfolio, our users, or others.
E. Business Transfers
If Propfolio is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
5. Data Retention
We retain Personal Information only as long as necessary for:
Providing services and maintaining accounts
Legal, regulatory, tax, accounting, and compliance obligations
Resolving disputes and enforcing agreements
Security and fraud prevention
Retention periods vary depending on the data type and legal requirements. When no longer needed, we delete or de-identify it.
6. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
Access the Personal Information we hold about you
Correct inaccurate or incomplete information
Delete your Personal Information (subject to legal exceptions)
Object to or restrict certain processing
Receive a copy of your information in a portable format
Opt out of marketing emails (service/transactional messages are not marketing)
Deletion Requests
To request deletion, email us at privacy@propfoliom.com.
We will:
Verify your identity
Delete or anonymize data within 30 days, unless retention is legally required
Confirm completion
Some data may be retained for legal/compliance/operational reasons, but will remain protected.
7. Security
We use commercially reasonable safeguards designed to protect Personal Information from unauthorized access, alteration, disclosure, or destruction.
However, no system is 100% secure, and we cannot guarantee absolute security.
You are responsible for keeping your Portal login credentials confidential.
8. Links to Third-Party Sites
The Service may contain links to third-party sites. We do not control them and are not responsible for their privacy practices. Review their policies before providing information.
9. Children’s Privacy
The Service is not intended for children under 13, and we do not knowingly collect Personal Information from them. If we learn we have collected such data, we will delete it.
10. Changes to This Privacy Policy
We may update this policy occasionally. When we do, we will post the revised version here with a new “Last Updated” date. Changes are effective immediately upon posting.
11. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy, contact:
Propfolio Management, LLC
Email: info@propfoliom.com
Portal Support
Website: propfoliom.com